Terms & Conditions
General Terms & Conditions of the Airport & Seminar Hotel Neu-IsenburgApleonaHSG Event Services GmbH
1. Contract conclusion
The contract with the Customer (uniform term for: participants of seminars, ordering parties, organizers, guests etc.) is concluded via the order or booking confirmation issued by the Airport-& Seminar Hotel Neu-Isenburg (herein after referred to as hotel). These General Terms and Conditions are part of the contract and apply to all the services rendered by the hotel, in particular the provision of bedrooms, conference rooms or banquet halls and the attendance of seminars (herein after together referred to as “provision of services”). If a third party places the order on behalf of a customer, the former and the latter shall be jointly and severally liable vis-à-vis the hotel.The hotelmay demand that the Customer and/or third party make a reasonable advance payment. Any type of sub-agency is subject to the written consent of the hotel. General terms and conditions of the Customer are not accepted.
2. Arrival and departure
Booked bedrooms are available to the Customer from3 p.m. (check-in time)-Early Check-inbefore 3p.m. 50 % charge of the full price.Bedrooms must be vacated by no later than11 noon on the day of departure (check-out time) -Late Check out until 2 p.m. 50 % charge of the full price and Late Check out after 5 p.m.100 % charge of the full price.The Customer does not acquire a right to be provided particular hotel bedrooms or other rooms. If particular bedrooms or other rooms were prom-ised in the order confirmation and are then not available,the hotelis obliged to endeavorto provide substitute bedrooms or other rooms of equiva-lent value within the house or in other properties.
3. Validity of prices
The prices are determined in accordance with the price list that is valid at the time the services are rendered. If fixed prices are stated in the order confirmation and if a period of more than 4 months has passed between contract conclusion and rendering theservices,the hotelis entitled to change prices.
Bookings that initially bind onlythe hotel(options), including those in favorof a Customer who is a tour organizer, become forfeited, if the Customer fails to convert such an option into a firm booking within the agreed option period.
5. Termination by the Customer (cancellations, termination)
The agreed compensation for services booked or ordered has to be paid even if the booking is cancelled by the Customer. Here,receipt of the notice of termination atthe hotelshall be decisive. The Customer must declare his or her termination in writing.a. The room cancellation (till 5 person) (excluding Frankfurt Fair times) is free of charge 48 hours prior to the date of arrival, after this timeorin case of no-showwe charge you 90% the room rate.b. For the group reservation(from 6 person) (excluding Frankfurt Fair times) the hotelis entitled to calculate the claim to compensation in accord-ance with the following general structure in a percentage rate of the agreed price: Cancellation 28-20 daysbefore arrival: 30 %; 19-10 daysbe-fore arrival: 45 %; 9-4day before arrival: 60 %;3-0daybeforearrivalor in case of no-show: 90%.c. During Frankfurt fair times and special events cancellation and no-show policies might vary. Please see your reservations confirmation. d. Non-Refundable Rate: for the non-refundable bookings are no cancelations of changes possible. In case of cancelation, 90% of the total amount will be charged as cancellation fee.
6. Termination by the hotel
a.If a right to terminate the contract within a certain period was granted to the Customer in writing,the hotelis also entitled to terminate the contract within this period, ifthe hotelreceives enquiries by othercustomers for the contractually booked rooms and the Customer does not waive its termi-nation right upon the request of the hotel.b.The hotelis also entitled to terminate the contract, if an agreed advance payment is not paid, even after the hotelhas set a reasonable grace period and threatened to refuse the order.c. The hotelis further entitled to terminate the contract for extraordinary reasons that are justified by certain facts, for example if:-force majeure or any other circumstances for whichthe hotelis not responsible render fulfilment of the contract impossible.-services were booked on the basis of misleading or incorrect representations regarding material facts, e.g. the person of theCustomer or the pur-pose.-the hotelhas justified reason to believe that the use of the services could endanger smooth operations, the safety or the reputation ofthe hotelin the public without this effect being within the control or the organizationalresponsibility of the hotel.d.The hotelshall informthe Customer of any exercise of its right to terminate the contract without undue delay.e.Ifthe hotelis entitled to terminate the contract, the Customer has no claim to compensation of damage.f. The hotel is entitled to cancel open seminars, e.g. if teachers are unavailable or the amount of booked participants does not need a minimum threshold. The hotel endeavors, to communicate cancellation or changes to seminars at an earliest opportunity. If a seminar is cancelled from the hotel side, paid fees including hotel room charges will be returned immediately. Further damages will not be paid unless there are cases of gross negligence of members of staff of the hotel or its affiliates.
7. Prices and payment terms
a. All prices are gross prices including the currently applicable VAT as prescribed by law.Invoices that are not due on a certain calendar date, are payable immediately upon receipt of the invoice without any deductions. A collection fee of EUR 5.00 is owed for every reminder that is sent after the Customer is in arrears.b. Companies that are part of Apleona group will not be charged VAT. All prices are Net prices. c. The billing address must be presented by the customer in writing at the latest on arrival. We have to charge a fee of € 25.00for any change re-quests after invoicing in relation to the change of the company name.
8. Number of participants & events
a.The Customer shall informthe hotelof the number of seminar participants at least eight working days before the date on which the services are to be rendered. If less participants attend, the Customer shall make its payment in accordance with the number announced. If more participants at-tend, the invoice will be prepared in accordance with the services actually rendered.b. The seating is to be determined up to eight working days in advance. If this is changed in the period from the 7th to the 0th day before the start of the event or on site, a rebooking fee of € 150.00 will be charged.c. For events beyond the contractually agreed period, otherwise beyond 23:00, the hotel will charge €31,50 service chargeper hour per waiter that is required. Additional costs fort the follow up events and staff will be charged.
9. Duration of events
The hotelmay charge additional expenses for events that exceed the contractually agreed duration, in particular for follow-up events and staff.
The Customer is, as a rule, prohibited from bringing foodand beverages to events. In exceptional cases (e.g. national specialties), the parties may conclude a written agreement in this respect; at least, however,the hotelwill charge a service or corkage fee.
Newspaper advertisements, other advertising measures and publications that refer tothe hoteland/or contain for example invitations to job inter-views or sales events are, as a matter of principle, subject tothe hotel’swritten consent. If such a publication is made without such consent and if this impairs material interests of the hotel,the hotelis entitled to cancel the event. In this case, item 5 of the General Terms and Conditions shall apply.
a.The hotelis liable for applying the care of a prudent business person. If there are any disturbances or defects with regard to the services of the hotel,the hotelwill endeavorto remedy this. The Customer is obliged to cooperate as far as this is reasonable to put an end to any disturbance or keep possible damage as small as possible. The Customer is only entitled to reduce the agreed compensation in case of material defects.b.The period of limitation for Customer claims is 6 months, as from the departure contract (termination of the contract) by theCustomer.c. To the extent thatthe hotelprocures technical or other equipment from third parties on behalf of the Customer,the hotelacts in the name and on the account of the Customer; the Customer shall be liable for careful treatment and due return of the equipment and shall indemnifythe ho-telagainst all and any third party claims arising from such provision of equipment.d.If the Customer is provided a parking space on the premises, this does not constitutea custody agreement. The hotel is not liable for loss or damage of vehicles parked or moved on the premises and their contents, unless in cases of deliberate acts or gross negligence.e.The hotelwill treat any messages, mail and goods deliveries for the attention of the Customer with the care of a prudent business person.The hotelundertakes to safe-keep, deliver and -for a fee if requested -redirect such messages, mail or goods deliveries.f.Forgotten items of the Customer are only sent to the Customer upon the latter’s request andat the latter’s risk and cost. the hotel will keep the items for six months and will charge a reasonable fee for this. After this period, any items that have an obvious value will be handed over to the local lost-and-found office.g.The hotel, its legal representatives or vicarious agents shall be liable to an unlimited extent for any culpable injuries to life, limb orhealth and to the extent that deliberate acts or gross negligence on the part of the hotel, its legal representatives or its vicarious agents are concerned. The hotelis furthermore liable up to the amount of the typically foreseeable damage for damages that were culpably caused by the hotel, its legal representa-tives or its vicarious agents through violation of material contractual duties. In these cases, the liability is limited in the merits and the amount to three times the respective contract volume (prices for hotel accommodation, food, etc.). The liability of the hotel as described above shall be conclu-sive andthe hotelhas no liability beyond this scope. These liability limitations shall apply to all claims for damages irrespective of the legal ground. They do not, however, limit any mandatory liability pursuant to the laws or liability for any guarantees that were assumed. In cases of force majeure, i.e. circumstances that are beyond the control of the hotel,the hotelshall be released from itsobligation to render services.
13. Data safety (only if the DP room is used)
The Customer undertakes vis-à-visthe hotel to refrain from installing any software from external sources on the computers in the DP room and to refrain from downloadingany installed software, unless the hotelexpressly grants its consent to such action in writing.
The handed out meeting materials are copyright and cannot –also not in excerpts –be copied without further consent of the hotel.
15. Final provisions
a.Any deviating agreements or side agreements require written form to be valid. The same applies to any modification or cancellation of the written form requirement. Theregistered office ofthe hotel is the place of performance for both parties.b.If our Customer is a businessperson, the place of jurisdiction is Offenbach, Germany. We are, however, also entitled to sue the Customer in the courts at its place of residence or registered office. Exclusively German law is applicable; the United Nations Convention on Contracts for the Inter-national Sale of Goods (CISG) is excluded.c.If individual provisions of these General Terms and Conditions for admission to theAirport & Seminar Hotelare or become invalid or void, this shall not affect the validity of theremaining provisions. In such cases, the invalid provision shall be reinterpreted or supplemented in such a way that it is as near as possible to the intended economic purpose. Otherwise, the legal provisions shall apply.